S
Neophyte

Neophyte

 • 

1 Message

 • 

100 Points

Sun, Aug 15, 2021 3:31 PM

Closed

Charges to my bank account with no description

To activate my 3 year paid  subscription trendmicro needed my credit

card details. My question is what for ???

Conclusion. After activation I get my bank account debited for an

additional amount with no explanation  !!! Nice business ethics !!!

 

Brand User
tm_cathy

 Superstar

 • 

520 Messages

 • 

8.2K Points

3 m ago

Hi, singhgus!

 

Welcome to Trend Micro Home Users Community.

 

When you activated the subscription, there's an option to activate the automatic renewal that's why it asked for your credit card information. It is only optional and you may skip it.

 

Upon checking here, you activated the automatic renewal. It will reflect on your bank statement, but the amount debited will be refunded. It was only used to check if the card is active.

 

Would you like to turn off the automatic renewal?

 

Hope this helps.

 

- TM_Cathy

Need Help?

Ask the Community