1 Message


100 Points

Mon, Apr 4, 2022 4:28 PM

Cant open main console

Cant open my main console. Tried the  recommended steps from the troubleshoot guide. Also can't see the monthly report .



736 Messages


13.1K Points

Il y a 4 m

Hi billmy5318,


Welcome to Trend Micro Home Users Community.


This happens when the program installed on your device is outdated. To resolve this, please run the Trend Micro Remnant File Remover Tool to uninstall the old version of Trend Micro.


Kindly click the link below for the step by step instruction on how to use the Remnant File Remover Tool.


How to use Trend Micro Remnant File Remover Tool


Once done, you may proceed with the installation of the latest version of Trend Micro Security Software. If you don't have the installer, you can click the link below to download it.


For Windows: How to install Maximum Security

For Mac: How to install Antivirus for Mac


Let me know if this works for you.

- TM_Rochelle

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