micaljo2az's profile

1 Message


70 Points

Sun, Jul 31, 2016 9:03 PM

Can't Install Printer

Something is stopping me from installing my printer. Can you help me and find out what is stopping the program. It will not let me install the driver. I have the CD. JoAnne (micaljo2az@yahoo.com)


Brand User



1.3K Messages


15.9K Points

5 y ago

Thank you for reporting this issue! Regarding your description, we suspect your printer is blocking by Internet Security. To solve this issue, please check out this article for step by step directions on how to add programs on exception list:
Configuring the Exception List of Trend Micro Security software

After adding your printer problem on the exception list, if you're still seeing the message, please provide a description or picture of the message, we'll assist you as soon as possible. Thanks.

Trend Micro Home Users Community