M
Neophyte

Neophyte

 • 

1 Message

 • 

100 Points

Thu, Feb 3, 2022 10:58 PM

Can't download a program I need for work

I can't get a download that I trust and need for work.

Brand User
tm_kree

Legend

 • 

340 Messages

 • 

13.6K Points

5 m ago

Hi @matt_94e406

Here's what we will do.

1. Turn off the Trend Micro Program temporarily.

2. Install the program while Trend Micro Security is turned off.

3. Add the folder of the program in the TM Exception List.

I would also inform our team about this. It would help our investigation if you can give the name of the program and if there's a Trend Micro Security detection when you tried installing it.

Let me know how it goes!

Need Help?

Ask the Community