1 Message


100 Points

Thu, Feb 3, 2022 10:58 PM

Can't download a program I need for work

I can't get a download that I trust and need for work.

Brand User



340 Messages


13.6K Points

5 m ago

Hi @matt_94e406

Here's what we will do.

1. Turn off the Trend Micro Program temporarily.

2. Install the program while Trend Micro Security is turned off.

3. Add the folder of the program in the TM Exception List.

I would also inform our team about this. It would help our investigation if you can give the name of the program and if there's a Trend Micro Security detection when you tried installing it.

Let me know how it goes!

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