D
Neophyte

Neophyte

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1 Message

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100 Points

Saturday, August 26th, 2023 12:58 PM

Closed

Can't activate new subscription

I have a new windows laptop and purchased a new subscription but can't get it to activate. When I sign in I get a message indicating that I'm successfully signed in, close the window and use the app. The window for the app opens but is blank with no content. I have been around the same loop endlessly. Reinstalled the program with no success, same issue.

Brand User

Trend Security Expert

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29 Messages

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640 Points

11 months ago

Hi @droo2ric,

Welcome to Trend Micro's User Community!

May I know where did you download the installer you used to install the program?

Please install and activate the program by following the guide from the link below:

How to install Trend Micro Maximum Security
https://helpcenter.trendmicro.com/en-us/article/TMKA-19829

How to activate Trend Micro Device Security
https://helpcenter.trendmicro.com/en-us/article/tmka-09646

Please let us know how it goes. 

Regards,
Camile

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