can I retrieve data from my TM vault on a windows backup?
I used a windows function to restore the windows operating system because of corrupted start up. The windows restore said that all personal files would be saved. I executed the restore and the computer went on its merry way rebuilding windows. My Trend Micro security did NOT reinstall back to the new Windows program. I called TM and they were able to reinstall my security system, but the contents of my vault did not show up. I called TM and they said check in the files under the disk drive C. I saw an entry which said windows.old, but then i checked for the old data it was not there. Can anyone help me retrieve my old vault contents. I also have a back up on a remote drive, but do not know how to look up the file or files for data on the vault. Help