D
Neophyte

Neophyte

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1 Message

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100 Points

Tue, Nov 16, 2021 7:50 PM

Camera Access

I can't get my camera to work. Microsoft said it may be blocked by my viris protection. If so, how do I fix it?

 Superstar

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421 Messages

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6.7K Points

12 d ago

Hi, dam0218

 

Welcome to Trend Micro Home Users Community!

 

To further check this, may we ask if you can send us an exact error message you're getting? If there's any. You may temporarily disable Trend Micro so we can check if it's causing the issue. Here is a guide on how to turn off Trend Micro.

 

How to turn ON or OFF Trend Micro Security for Windows

 

By the way, we recently release the latest version of Trend Micro which is Version 17.7, you may install the latest version for free by clicking this link.

 

Awaiting for your response.

 

- TM_Rochelle

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