V
Neophyte

Neophyte

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1 Message

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100 Points

Fri, Nov 19, 2021 4:10 PM

best buy

How can I renew my trend software without going thru best buy where it was originally purchased?

Neophyte

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1 Message

 • 

70 Points

9 d ago

When I got the trial from Best Buy and downloaded the software, I had to open an online account with Trend Micro.  There you can renew the software right with Trend.  If you open the software there is an option to review your subscription.  It will take you to your account with Trend and you can renew from there

Brand User
tm_angelo

 Superstar

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335 Messages

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6.4K Points

8 d ago

Hi vintagecarguy2 & flysgirl2013,

 

Welcome to Trend Micro Home Users Community.

 

The suggestion from flysgirl2013 is one way of doing it. You can also access the Trend Micro account website directly in the link below to renew your license. 

 

You will also need to turn off your automatic renewal to avoid getting billed twice. You can do this in the account website as well, by clicking the turn off button beside your Trend Micro subscription.

 

Trend Micro Account

 

Hope this helps!

 

-TM_Angelo

 

 

 

 

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