H
Neophyte

Neophyte

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1 Message

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100 Points

Thu, Jun 3, 2021 8:44 AM

Activating

I’ve just had auto renewal of my subscription & it won’t let me activate it. I can’t do it from pc, only iPad or iPhone but it won’t let me & they’re saying the version has expired!

Responses

Brand User
saccharine_ching

Hustler

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128 Messages

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2.4K Points

21 d ago

Hi, heevans1952

 

Welcome to Trend Micro Home Users Community

 

Normally if you renewed your subscription you won`t be needing to activate/install it again it will normally extend the current subscription unless you renewed with a new Serial Number

 

Kindly check the order information on your email to verify your renewal.

 

If you have renewed with a new Serial Number you`ll be needing to change the serial number from the application you can check the link below for assistance 

How to change serial number of Trend Micro Security

 

In case you need more help, please let us know immediately.

 

Regards

TM_Kar