1 Message


100 Points

Thu, Jun 3, 2021 8:44 AM


I’ve just had auto renewal of my subscription & it won’t let me activate it. I can’t do it from pc, only iPad or iPhone but it won’t let me & they’re saying the version has expired!


Brand User



147 Messages


2.7K Points

2 m ago

Hi, heevans1952


Welcome to Trend Micro Home Users Community


Normally if you renewed your subscription you won`t be needing to activate/install it again it will normally extend the current subscription unless you renewed with a new Serial Number


Kindly check the order information on your email to verify your renewal.


If you have renewed with a new Serial Number you`ll be needing to change the serial number from the application you can check the link below for assistance 

How to change serial number of Trend Micro Security


In case you need more help, please let us know immediately.