C
Neophyte

Neophyte

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1 Message

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100 Points

Sun, Jul 24, 2022 3:16 PM

Closed

Answered

"Pay Guard" pop up keeps returning even after I uncheck marked it and click on it to never show it again

The Trend Micro "pay guard" pop up keeps coming back even after I uncheck marked it in the pop up (and also note to never show it again) on pretty much any site like Amazon, Walmart, Best Buy, etc.  I have gone to the pay guard configuration under privacy settings and ensured that it is uncheckmarked to ask every time.  I uninstalled Trend Micro and reinstalled it, but it continues to pop up.  Any ideas on how to stop the pop ups?

Brand User
tm_kath

Legend

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722 Messages

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12.7K Points

4 months ago

Hi @coyote135,

Welcome to Trend Micro Home Users Community!

We are already aware of this issue and currently working to resolve it. Once the fix is available, it will be automatically downloaded to your Trend Micro program.

We're sorry for the inconvenience.

- TM_Kath

Brand User
tm_kath

Legend

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722 Messages

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12.7K Points

Hi @coyote135,

A fix has been released on July 29, 2022. Your Trend Micro program should have downloaded the updates automatically.

Let us know if you still encounter the issue.

- TM_Kath

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