S
Neophyte

Neophyte

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6 Messages

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130 Points

Tue, Nov 17, 2020 9:05 PM

Closed

Unreliable Product and company is making my situation worse

https://en.community.trendmicro.com/conversations/password-manager/password-manager-export-passwords/5fab070d7fd3a810dc2da0b8

After a Trend Technician remotely fixed my Trend issue; I now cannot make backups using Windows.

Does anyone have a simple fix for the following error/backup failure message:

"Windows backup failed to create the shared protection point on the source volume (0x8078006B)

"Additional information:

"The shadow copy provider had an unexpected error while trying to process the specific operation (0x8004230F)"

Brand User
tm_cha

Prodigy

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361 Messages

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5.4K Points

2 years ago

Hi samdb,

 

We have responded to your comment here: Password Manager export passwords. You may check out the solution provided by Microsoft regarding the error message you're getting. Here's the link for your reference: Windows backup failed to create the shared protection point on the source volume (0x8078006B)

 

Feel free to reach out if you need further assistance.

 

~TM_Cha

Neophyte

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6 Messages

 • 

130 Points

I replied to this in the same thread https://en.community.trendmicro.com/conversations/password-manager/password-manager-export-passwords/5fab070d7fd3a810dc2da0b8

I would be satisfied if you could forward this concern to Customer Service (if it exists?) and issue a refund for my unused subscription since the release of Version 17. If you had done that in the first place, you would not have wasted a couple of hours of remote technician assistance only to make my problem worse; I await your reply

Brand User

Legend

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739 Messages

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10.2K Points

2 years ago

Hi samdb,

 

We apologize for the inconvenience, I reviewed the support case and can confirm that Password Manager has already been uninstalled and your passcards have been exported. Rest assured we take customer feedback seriously and will continue to improve the customer experience.

 

The refund has already been processed, please wait for the refund details that will be provided via email or Facebook Messenger. Thank you.

 

- TM_Reine

 

 

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