
Neophyte
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6 Messages
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130 Points
Unreliable Product and company is making my situation worse
After a Trend Technician remotely fixed my Trend issue; I now cannot make backups using Windows.
Does anyone have a simple fix for the following error/backup failure message:
"Windows backup failed to create the shared protection point on the source volume (0x8078006B)
"Additional information:
"The shadow copy provider had an unexpected error while trying to process the specific operation (0x8004230F)"
tm_cha
Prodigy
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361 Messages
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5.4K Points
2 years ago
Hi samdb,
We have responded to your comment here: Password Manager export passwords. You may check out the solution provided by Microsoft regarding the error message you're getting. Here's the link for your reference: Windows backup failed to create the shared protection point on the source volume (0x8078006B)
Feel free to reach out if you need further assistance.
~TM_Cha
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reine_roque
Legend
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739 Messages
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10.2K Points
2 years ago
Hi samdb,
We apologize for the inconvenience, I reviewed the support case and can confirm that Password Manager has already been uninstalled and your passcards have been exported. Rest assured we take customer feedback seriously and will continue to improve the customer experience.
The refund has already been processed, please wait for the refund details that will be provided via email or Facebook Messenger. Thank you.
- TM_Reine
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