1 Message


50 Points

Mon, Aug 2, 2021 7:29 PM



Trend Micro Password Manager for Firefox

My Password Manager is no longer working. The recovery advice was completely opaque. I've uninstalled and reinstalled the app to bo avail.

Brand User



576 Messages


9.3K Points

1 year ago

Hi, aklein01!


Welcome to Trend Micro Home Users Community.


Is there an error message when trying to open the Password Manager? We would appreciate it if you can explain further the problem you are encountering. 


Please also provide us the following information:
1. Exact Error message if any
2. Screenshots of the problem if possible


In case the error message is "Unable to Help with Your Passwords", Please try to follow step 1 on this link below: 


Error: Unable to Help with Your Passwords (Password Manager)


- TM_Cathy

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