andy_slade's profile
Neophyte

Neophyte

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2 Messages

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150 Points

Thu, Mar 21, 2019 7:51 AM

Closed

Resolved

Some websites now fail to automatically login - password manager

When trying to automatically login to some websites, no fields are filled out. This is probably caused by the website changing the way login is achieved, perhaps with popup screens. An example of this is the bbc account website - https://www.bbc.com/account

Prodigy

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206 Messages

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3.6K Points

4 years ago

Hi Andy Slade,

Sorry to hear about this experience.

It is possible that these websites updated some content on their site that's why the pattern saved on our Password Manager is no longer recognized which causes the auto fill feature not to work.

Can you try to delete the passcard for bbc.com and try to login and save the credentials again?

- Joemar

Neophyte

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15 Messages

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262 Points

4 years ago

magor wibsite has also stopped n2eoi

Neophyte

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15 Messages

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262 Points

4 years ago

is this being corected by trend. what is trend doing to correct the problem. n2eoi

Prodigy

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206 Messages

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3.6K Points

4 years ago

Hi n2eoi18,

Have you tried deleting the passcard and re-enter your credentials on the website?

We are still checking on these websites.
Please inform us if the auto fill feature is not working on other sites.

- Joemar

Neophyte

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15 Messages

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262 Points

4 years ago

yes i have the auto is not working on some sites and but working on others n2eoi18
Brand User
tm_pat

Legend

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703 Messages

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11.4K Points

4 years ago

Hi n2eoi18,

Please try to clear your browser's cache to see if this will make any difference. In addition to this, try signing in to https://www.bbc.com/account with Trend Micro Password Manager from a different web browser so we can isolate the problem and see if this only happens on 1 web browser only.

Regards,
Pat

Neophyte

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15 Messages

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262 Points

4 years ago

Than you, I wish to Discontinue my Renewal n2eoi Harvey

Neophyte

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15 Messages

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262 Points

4 years ago

Than you, I wish to Discontinue my Renewal n2eoi Harvey
tm_x

 Superstar

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571 Messages

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9.5K Points

4 years ago

Hi n2eoi18

We're sorry to hear that. To manage your subscription, you may visit this link: 

Managing your Trend Micro Account (MyAccount)

^X

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