Password Manager Subscription

I recently renewed my Maximum Security subscription which I last year used to access Password Manager. After renewing Maximum Security I am unable to access Password Manager and all my passwords, is Password Manager no longer included in this subscription?

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Responses

tm_camile

Trend Security Expert

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24 Messages

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540 Points

8 months ago

Hi @lmbiarsn,

Welcome to Trend Micro Users Community!

Your Password Manager did not automatically synchronize because you purchase a different Trend Micro package instead of renewing your previous subscription.

To resolve the issue, please follow the steps below to manually sync your subscription:

1. Activate your subscription if you haven't already.
2. Open your Password Manager app, then go to Settings > Sign out.
3. Wait for a few seconds, then sign in again.

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L

lmbiarsn

Neophyte

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3 Messages

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140 Points

@tm_camile

Thank you so much for your response, I have activated my Maximum Security subscription and signed the Password Manger in and out on multiple different devices but unfortunately it still doesn’t give me access

8 months ago

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tm_glenn

Trend Security Expert

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31 Messages

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670 Points

Hi @lmbiarsn,

I have managed to matched the expiry date of the Password manager with your new Trend Micro Maximum Security subscription back end, please check if the Password manager is now working on your end, thanks.

tm_glenn

8 months ago

0

L

lmbiarsn

Neophyte

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3 Messages

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140 Points

@tm_glenn

Ah thank you so much for your assistance, all is working now

8 months ago

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tm_glenn

Trend Security Expert

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31 Messages

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670 Points

Hi @lmbiarsn,

That's good to hear, I'm happy that your concern now is resolved, feel free to post any concern or question that you may have in the future, thanks

Regards,

Glenn

8 months ago

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