A
Neophyte

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2 Messages

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170 Points

Fri, Jan 7, 2022 7:53 AM

Closed

Password Manager extension for Firefox does not load

I have followed the notes, but the Extension will not load in Firefox

Neophyte

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1 Message

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70 Points

Il y a 9 m

Does not work for me either. Cannot login. Can't use extension.

Brand User
tm_angelo

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445 Messages

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Il y a 9 m

Hi arthurcdavis & bevstevenson41,

 

Welcome to Trend Micro Home Users Community.

 

We would like to take a look at this closely I would like to ask further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.

 

Also, please provide us the following information:


1. On what device and its Operating System Version.
2. Exact Error Message on the Trend Micro password manager extension.

 

Let us know how it goes.

 

-TM_Angelo

Neophyte

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2 Messages

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170 Points

@tm_angelo  -

How can we reply to "noreply" email address?  But here goes -
Here is a screen shot -
When I press on ":support here" - 
This does not help as I AM signed IN, and the Password manage IS properly installed (It works fine in Microsoft Edge, while I have Firefox open)
I am using an HP Computer, Windows 10, and the latest version of Firefox.
The password manager works just fine with Edge,  but not with Firefox
Arthur Davis

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753 Messages

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13.4K Points

Thanks for your response,  arthurcdavis 

 

To fix this, please follow the steps provided on the link below:

"Unable to Help with Your Passwords" error

 

Hope this helps.

 

- TM_Rochelle

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