Password Manager export passwords
When I sign into my Trend Micro account, go to resources, open and sign-in to Password Manager, I click on my name, then settings; there I should see a tab called "DATA" where I should be able to export, but it's mot there; I tried this with Edge, Chrome, and Firefox, with no luck. Because the program is bundled with Maximum Security product, I am not able to install the standalone product. Also, the Password Manager extension is not working in any of the browsers. The extension has an exclamation mark; when I click on it an error message pops-up "Unable to help with your passwords". One of the remedies is to reinstall the password manager, which I can't as a standalone application. I can access all my passwords on the desktop, but can't use the extension or export data. Any solution would be appreciated. Thank you.
2 years ago
Welcome to Trend Micro Home Users Community.
Did you encounter an error message when trying to install the Password Manager? Even if it's bundled with Maximum Security you should be able to install the app separately.
Normally, when installing the Maximum Security, the Password Manager is also installed. Can you try to search for the Password Manager from your apps or on your desktop? If you open it from there, the Data tab should be available.
You may refer to this link below how to install the Password Manager:
Installing Trend Micro Password Manager
Let us know how it goes.
2 years ago
I'll coordinate with the engineer who handled your case for faster resolution. Please wait for another email from us. Thank you!