gdav9's profile
Neophyte

Neophyte

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3 Messages

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40 Points

Sun, May 17, 2020 9:47 PM

Closed

Ask to save logins and passwords for websites

Trend turns this off in firefox and so I can't autofill any logins

to put it simply, this is bloody annoying

how do I stop trend from doing this ? ? ?

Brand User
tm_cathy

 Superstar

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576 Messages

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9.3K Points

3 years ago

Hi, gdav9!

 

Welcome to Trend Micro Home Users Community.

 

May I know if you have added Trend Micro Password Manager toolbar on your Firefox?

 

Trend Micro Password Manager turns-off your browser's built-in Autofill logins for it to work smoothly. If you prefer Autofill logins for Firefox, you may remove the Password Manager extension and refer to this link below to enable Autofill logins:

 

Autofill logins on Firefox

 

Let me know if you have further questions.

 

- Cathy

Neophyte

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3 Messages

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40 Points

I prefer and have always used FF password manager and have not and will not install trend password manager

Every time I start FF I have to go to options and turn "Ask to save logins and passwords for websites" on and then reload FF

How do I stop trend from turning this "Ask to save logins and passwords for websites" of every time I start FF ? ? ?

Neophyte

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3 Messages

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40 Points

I don't have trend password manager installed and you are simply telling me to do what I am already doing, which is bloody annoying, DAH!!!

Brand User

Legend

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739 Messages

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10.2K Points

3 years ago

Hi gdav9

 

Trend Micro Security doesn't have a feature that disables Autofill logins from Firefox. That's why we had to reconfirm if you have installed Password Manager instead. 

 

How were you able to confirm that Trend Micro is disabling the setting on Firefox? Did you receive an error message or a notification from Trend Micro?

 

To further isolate this, please try turning off Trend Micro to check if it's the same.

 

1. On the system tray, right-click on the Trend Micro logo to choose Exit.

 

Image

 

2. Wait for 1 to 2 minutes until the logo disappears. Trend Micro should be off.

3. Open Firefox and check if the setting Ask to save logins and passwords for websites is disabled.

 

- Reine

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