1 Message


100 Points

Sunday, October 22nd, 2023 5:55 AM

Access Blocked 🚫

When I installed Trend Micro Mobile security, all my banking needs stopped. All banks in my country needs this app to be removed before digital banking can be done. Why is it so? Banks remarks "potentially risky to digital banking "

I'm stress and confused with this! Can you tell me how to solve this? Banks here wants app to be deactivate..

Brand User

Trend Security Expert


34 Messages


740 Points

2 months ago

Hi @rbdean,

Welcome to Trend Micro Users Community!

To better assist you with this case, please provide the following information:

1. Name of bank that you're trying to access

2. Mode of access (Via Banking App or Bank Website)

3. Error message if there is any

4. Version of your Trend Micro Mobile Security

For initial troubleshooting and isolation, try disabling the Web Guard Feature of Trend Micro Mobile Security and check if the issue persists.

Thank you!


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