A
Neophyte

Neophyte

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9 Messages

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300 Points

Sat, Jul 3, 2021 4:21 PM

Wi-Fi app unconnecting Mobile Security app

Whenever my iPhone connects to my home or recognized Wi-Fi, the WiFi connection app tries to connect and unconnects Mobile Security app, thus giving me zero security. How can I get the WiFi app from trying to connect? Yes, I have the WiFi app set to "Manual" setting and it stills tries to connect.

Responses

Brand User
tm_cha

Prodigy

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305 Messages

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4.3K Points

1 m ago

Hi, @alecmartinez04!

 

To further assist you with this, I would like to ask for more details.

1. Are you getting any error messages?

2. What is the version of the Mobile Security app and WiFi Protection app that you are using?

 

Awaiting your response.

 

~TM_Cha

Neophyte

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9 Messages

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300 Points

1 m ago

Not getting an error message. Version 3.3.1037

Brand User

Prodigy

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211 Messages

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3.9K Points

1 m ago

Hi alecmartinez04,

 

Thank you for the response, may I know if it's possible to send a screenshot of the problem so I can verify what is happening on your end.

 

Also, may I know how can you tell that the Trend Micro software is turning off, when you are connecting to your Wi-Fi?

 

Awaiting for your response.

 

-TM_Angelo

 

 

Neophyte

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9 Messages

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300 Points

1 m ago

I have attached the screenshots.

Neophyte

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9 Messages

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300 Points

1 m ago

As you can see, the WiFi app isn't allowing the mobile security app to connect.