Vpn

Hi, crhazelton

Welcome to the Trend Micro Home Users Community! 

This is an unusual behavior of Trend Micro Security To further check this, may we know the following information below? 

1. Trend Micro version: You may click this link to guide you on how to check the Trend Micro version.
2. Device OS Version
3. Error Message if there`s any

Regards,
TM_Karr

Latest version: 9.7.1032 TM

ipad pro 2nd gen. 15.3.1

Everything load very slowly. Web, emails. Moves quick if I disable Vpn. Have also reset Verizon fios G1100 wifi.

I also have a new iPhone 13 which loads a little bit better.  I was having this same problem even with my previous iPhone 6s.

Same issue. Going to Settings and toggling the VPN off/on is a temporary fix.  However, this issue is unacceptable. 

I have been so frustrated by this that I finally turned it off for now.

Hi crhazelton & zymurgydude,

May I know if you have any other VPN application other than the Trend Micro software?

If you have, kindly uninstall the software as it can create conflicts with the Trend Micro application.

Can you also check your VPN settings menu and make sure there's only 1 VPN configuration for the application? You may follow the instructions below to check.

1. Open Settings 

2. Tap VPN

3. Check VPN Configurations

Let us know how it goes.

-TM_Angelo

I got rid of a nord vpn several months ago in 2021 when I discovered there was one in trend micro. And yes, there’s only 1 found in my settings. Tnx

I had the same issue as everyone else: VPN messing with my ability to access the internet.  Tried turning vpn off and it would just turn itself back on.

Even though I paid $9 for the year subscription, I deleted the app. and cancelled my subscription.