C
Neophyte

Neophyte

 • 

5 Messages

 • 

180 Points

Tue, Mar 29, 2022 1:54 AM

Vpn

Hi. My iPad loads so slow, pages time out. I’ve tried to adjust everything I can think of. Any suggestions?  Runs much better without vpn active.  I have an iPad pro12 2nd generation.

Brand User
tm_karr

Prodigy

 • 

210 Messages

 • 

4K Points

Il y a 2 m

Hi, crhazelton


Welcome to the Trend Micro Home Users Community! 

 

This is an unusual behavior of Trend Micro Security To further check this, may we know the following information below? 

 

1. Trend Micro version: You may click this link to guide you on how to check the Trend Micro version.
2. Device OS Version
3. Error Message if there`s any

 

Regards,
TM_Karr

Neophyte

 • 

5 Messages

 • 

180 Points

Il y a 2 m

Latest version: 9.7.1032 TM

ipad pro 2nd gen. 15.3.1

Everything load very slowly. Web, emails. Moves quick if I disable Vpn. Have also reset Verizon fios G1100 wifi.

Neophyte

 • 

5 Messages

 • 

180 Points

Il y a 2 m

I also have a new iPhone 13 which loads a little bit better.  I was having this same problem even with my previous iPhone 6s.

Neophyte

 • 

2 Messages

 • 

90 Points

Il y a 2 m

Same issue. Going to Settings and toggling the VPN off/on is a temporary fix.  However, this issue is unacceptable. 

Neophyte

 • 

5 Messages

 • 

180 Points

Il y a 2 m

I have been so frustrated by this that I finally turned it off for now.

Brand User
tm_angelo

 Superstar

 • 

445 Messages

 • 

8.6K Points

Il y a 2 m

Hi crhazelton & zymurgydude,

 

May I know if you have any other VPN application other than the Trend Micro software?

 

If you have, kindly uninstall the software as it can create conflicts with the Trend Micro application.

 

Can you also check your VPN settings menu and make sure there's only 1 VPN configuration for the application? You may follow the instructions below to check.

 

1. Open Settings 

2. Tap VPN

3. Check VPN Configurations

 

Let us know how it goes.

 

-TM_Angelo

 

 

 

Neophyte

 • 

2 Messages

 • 

90 Points

@tm_angelo​ there is only one…

Neophyte

 • 

5 Messages

 • 

180 Points

Il y a 2 m

I got rid of a nord vpn several months ago in 2021 when I discovered there was one in trend micro. And yes, there’s only 1 found in my settings. Tnx

Legend

 • 

652 Messages

 • 

11.4K Points

Hi crhazelton,

 

To further identify the cause, what activities were you doing when the VPN was turned off, and are you getting a specific message for it?

 

Apologies for the inconveniences, Alan.crane1. We do hope that you’ll always be safe in your online journey. 

 

Thanks!

 

- TM_Rochelle

Neophyte

 • 

1 Message

 • 

70 Points

Il y a 2 m

I had the same issue as everyone else: VPN messing with my ability to access the internet.  Tried turning vpn off and it would just turn itself back on.

Even though I paid $9 for the year subscription, I deleted the app. and cancelled my subscription.

Need Help?

Ask the Community