M
Neophyte

Neophyte

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1 Message

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100 Points

Monday, December 20th, 2021 8:57 AM

Closed

Answered

Two-Factor Authenticator

In Device Access Status account Two-Factor Authenticator has already been set up and Is ON in Password and Security.  However, TrendMicro shows a red exclamation point, not a green check mark.  The status is Good, not the smiley face.

Brand User
tm_cathy

 Superstar

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576 Messages

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9.3K Points

1 year ago

Hi, mcart380!

 

Are you using Android or iOS? If you are using iOS, Two-Factor Authentication is a known issue. This is due to changes with Apple's website policy causing the website to set a session timeout once the app is closed.

 

For more information, you may refer to this link below:

Known Issues in Mobile Security for iOS

 

- TM_Cathy

Neophyte

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1 Message

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70 Points

1 year ago

What the hell are we trying to do here

Legend

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753 Messages

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13.4K Points

Hi genwomack,

 

Are you experiencing the same problem? Let us know how we can help by replying to this thread.

 

- TM_Rochelle

Neophyte

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5 Messages

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210 Points

1 year ago

Hi I am deaf my iPhone has two factors authentication is on but why the hell trend security is red warning eh?!? Please help what the god Damn problem with it trend security is some Reason grrr

Brand User
tm_kim

Legend

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682 Messages

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10.1K Points

Hi, barriedavison2017.

 

Two-Factor Authentication is a known issue. This is due to changes with Apple's website policy causing the website to set a session timeout once the app is closed.

 

But don't worry, Trend Micro is still protecting and securing your device.

 

For more information, please check the link below: Known Issues in Mobile Security for iOS

 

- TM_Kim

Neophyte

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5 Messages

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210 Points

1 year ago

Snow security is not work problem ohh grrr

Brand User
tm_kath

Legend

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760 Messages

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14.7K Points

Hi @barriedavison2017,

To better assist you with your concern, may we ask you to provide us with more details of the issue you are encountering? Can you also provide us with the information below:
- Device OS:
- Device model:
- Trend Micro product used:

Awaiting your response.

- TM_Kath

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