2 Messages


120 Points

Tue, Jan 19, 2021 7:03 PM

Subscription And features

I purchased a year subscription and keeps asking me to complete my purchase even though I’ve been charged already. And I have no additional features than just the free version even though I paid for a year. With the VPN I don’t get ads anyways so can you please help me with us?

Brand User



169 Messages


3.2K Points

9 m ago

Hi, aubreymcandrew12

Welcome to Trend Micro Home Users Community

Upon checking on your account you have a subscription that is valid up until November of 2021, Did you purchase a new subscription of Trend Micro Security?
If yes you will receiving a new Serial Number that you`ll be needing to activate so that you will be able to fully use the protection, Kindly check your email for any order information. Thank you

With regards to your VPN, the possible reason why you are not getting any ads is that VPN helps you stay hidden and private when browsing the Internet. It hides your activities online as well as the information you are sending or sharing over the Internet.


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