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Safari hangs when Webguard is on iOS
So this has been going for for a while. At least a year spanning many versions of software. Using an iPhone XS - latest version of iOS (15.5) and trend micro mobile security 9.8.1062 - with webguard turned on, safari will hang on a search. Meaning you enter the search criteria in safari and the progress bar appears to start to search and then nothing. It stops. Won’t return anything. Safari doesn’t come back from this. It usually does NOT occur on the first search but second and later searches. Clearing safari cache doesn’t seem to help. Turing off webguard does get it working again. It works perfectly until you turn on webguard again. Clearly webguard does not play well with safari on iOS. Are you aware of this? It’s really quite annoying …
tm_rochelle
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736 Messages
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13.1K Points
1 m ago
Apologies for the inconveniences this has caused you. This is not the usual behavior of the program, jadigeorgio
May I know if aside from Trend Micro, do you have any antivirus program or VPN installed on your device? Have you also tried to re-install the app to check if the issue still persist? Here's how:
How to install Trend Micro iOS Security
Let us know how it goes.
- TM_Rochelle
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jadigeorgio
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1 m ago
Hello - I did just update the app when an app update required me to move a license from a different device (for some reason). I can delete it completely and do a complete fresh install to see if that does anything.
I do also have McAfee Security by T-Mobile installed. It’s offered by my cell carrier and it seems to me it was promoted after a recent data breach at the carrier. I don’t know that it’s an antivirus per se but does offer some features the Trend Micro product doesn’t have. That’s why I installed it. It does also offer a feature called Safe Web.
I presume “Safe Web” could be butting heads with trend micro while using safari - so I’ll try removing it as well and testing.
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