D
Neophyte

Neophyte

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1 Message

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100 Points

Mon, Dec 6, 2021 10:51 PM

Renewal

Why isn’t my renewal showing up on my iPad I don’t know if I am still covered 

Brand User
tm_kim

 Superstar

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574 Messages

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8K Points

2 m ago

Hi, dileanne55.

 

Upon checking, your subscription is good until December 17, 2023. In case the expiry date on your iPad is not yet updated, please follow the steps below:

 

1. Open your Trend Micro Mobile Security app
2. Scroll down then tap Settings
3. On the Settings, tap "Sign out" to sign out your Trend Micro account. 
4. After that, go to Settings again then tap "Set up account" to sign in to your Trend Micro account.

 

Let us know if you need further assistance.

 

- TM_Kim

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