My VPN does not always connect, so phone doesn’t work properly!

When I want to use my phone, sometimes VPN doesn’t connect, works intermittently, so I have to turn it off the use the phone. What can I do?

Responses

tm_angelo

Superstar

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445 Messages

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8.6K Points

2 years ago

Hi helterptyltd,

Welcome to Trend Micro Home Users Community!

To help you on your concern, I would like to ask further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.

Also, please provide us the following information:

1. On what device and its Operating System Version.
2. Exact Error Message if there's any.
3. Screenshots of the problem if possible.

Awaiting for your response.

-TM_Angelo

2

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S

shelterptyltd

Neophyte

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2 Messages

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120 Points

@angelo_audrey_dizon hi, and thank you. I have an iPhone 8 version 14.5.1. The VPN does not always load on the menu bar, just twirls around, stopping my phone from operating. When I turn the VPN off in Trend, the phone works. Then I may try again several hours later in another location, and VPN comes up as soon has I use my phone. Is the VPN essential for Trend protection on web?

2 years ago

0

tm_angelo

Superstar

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445 Messages

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8.6K Points

Hi shelterptyltd,

Yes, the web guard feature is essential it protects you from explicit or unwanted websites when you are using a mobile browser or apps that offer in-app browsing. For the issue can you check your VPN settings and make sure that the web guard feature is enabled?

To go to your VPN settings menu kindly follow the instructions below.

1. Open the IPhone settings menu
2. Go to general
3. Tap VPN and check if Web Guard protection is enabled

Also, may I know if you're using a Wi-Fi connection or data.

Awaiting for your response.

-TM_Angelo

2 years ago

0

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