C

2 Messages

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40 Points

Fri, May 8, 2020 10:10 PM

Incorrect renewal

My account was just activated a week ago & now it says it’s expired !

Responses

Brand User

 Superstar

 • 

471 Messages

 • 

6.2K Points

1 y ago

Hi, chrisellann!

 

Welcome to Trend Micro Home Users Community.

 

May we know where did you receive the message? If it is on a mobile device, make sure you are signed in your Trend Micro account. If it is on a computer, make sure that the correct serial number is registered.

 

Let us know how your online chat goes or need further assistance.

 

- Kath