1 Message


100 Points

Sunday, September 10th, 2023 2:08 PM

I’ve paid but cannot put protection on phone

It is too complicated to transfer to my new phone why is it so difficult 

time to look for new security 

Brand User

Trend Security Expert


68 Messages


1.4K Points

3 months ago

Hi @shanetblundell , 

Welcome to Trend Micro Home Users Community!

We apologize if it is too complicated for you to transfer your subscription to a new device. We will make sure to further improve the process and make it more simpler.

As a guide for installing and activating your subscription to a new device you can refer to the links below: 

For Android Phone:

For iPhone/iPad :

If you want to be assisted realtime by our phone support , you can go to this link, to get the hotline : 

Hope this helps! 

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