D
Neophyte

Neophyte

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2 Messages

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150 Points

Wed, Dec 16, 2020 4:23 PM

I’d Stolen , IPhone Cloned , PC Hacked how do I gain control once they have it all?

I’d Stolen , IPhone Cloned , PC Hacked how do I gain control once they have it all?

Brand User

Hustler

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116 Messages

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1.8K Points

10 m ago

Hi dtwelsh,

 

Welcome to Trend Micro Home Users Community!

To further check on your concern may we ask for the following information:

1. Did someone else connect on your devices?

2. If yes, may we ask what application was used?

 

Any other information or further description of what you are experiencing regarding your concern will be highly appreciated.

 

Awaiting for your response.

 

 

-TM_Aly

 

 

Brand User

Legend

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739 Messages

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10.2K Points

10 m ago

Hi dtwelsh,

 

For the stolen ID's please make sure to report this first to the authorities and the associated card companies so they can block the use of it.

 

If you think a specific device is hacked, you may install a Trend Micro product to run a scan on it. 

 

How to install Trend Micro Security for Windows

https://helpcenter.trendmicro.com/en-us/article/TMKA-19454

 

Mobile Security for Android 

https://helpcenter.trendmicro.com/en-us/article/TMKA-14427

 

Mobile Security for iOS

https://helpcenter.trendmicro.com/en-us/article/TMKA-18261

 
You may delete suspicious applications, for those you're unaware of simple research about its developers will help in determining its legitimacy. Make sure to change the password of your accounts and email accounts and 2-factor-authentication should be utilized for greater security. Before connecting to unsecured Wi-Fi, use VPN or try Trend Micro Wifi Protection - it connects you to a private encrypted network that protects you from hackers. 
 
Here are more guides you may explore to secure your online journey:
 
- TM_Reine

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