S
Neophyte

Neophyte

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1 Message

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100 Points

Sun, Nov 14, 2021 8:05 PM

How can use my subscriptions on my I pad

I can’t setup my account wrong code 401

Brand User
tm_krizia

Prodigy

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460 Messages

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5.6K Points

24 d ago

Hi sherifabdu!

Can you please follow this to activate Trend Micro Mobile on your iOS device? 

  1. On your iPhone or iPad, open the Mobile Security app.
  2. Select Settings, then sign in with your Trend Micro account.

NOTE: If you are already signed in, sign out of the app, then sign in again to update your subscription.



If you still can't activate your mobile security, kindly provide the following details for us to further check it. 

  1. Trend Micro Mobile Security version 
  2. iOS version
  3. iPhone model
  4. Screenshot of error message


Awaiting your response

-TM_Ann

(edited)

Neophyte

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3 Messages

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110 Points

16 d ago

Is Trend Micro only useable on a single device? If I try to load it on my iPad it wants to uninstall from my iPhone … very annoying.

Also does Trend Micro act as a VPN? The explanation is confusing …

Neophyte

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3 Messages

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110 Points

16 d ago

Is it a single device application? I tried installing onto both my iPhone and iPad … but it wouldn’t allow it … bizarre. 
Also is it a VPN? The explanation of providing protection via a VPN is confusing …

Brand User
tm_cathy

 Superstar

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523 Messages

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8.2K Points

It depends on your Trend Micro subscription, bjmacldn.

 

We have a subscription for 1 device and for multiple devices. Upon checking here, your current subscription is for 1 device only.

 

And for the VPN, it is used by the Web Guard feature. It protects you from explicit or unwanted websites when you are browsing through your mobile. You may refer to this link for more info:

How to use Web Guard (Mobile Security for iOS)

 

- TM_Cathy

Neophyte

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3 Messages

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110 Points

@tm_cathy I am going crazy trying to purchase a second subscription … help via Vanessa on Messenger is getting me no where. 

 Superstar

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438 Messages

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7.1K Points

Hi, bjmacldn

 

We apologize for the inconvenience, but you can only purchase one in-app subscription per account. If you wish to protect other devices, you may purchase Maximum Security so you don't need to have 2 different subscriptions since it can protect multiple Windows and Mac computers as well as mobile devices (IOS and Android). Here's how to purchase Maximum Security.

 

In case you need more help, please feel free to reach out to us again.

- TM_Rochelle

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