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Neophyte

Neophyte

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1 Message

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100 Points

Tue, Oct 25, 2022 11:25 AM

Getting charged for subscriptions but it is not active

Since the Calendar update none of my 3 phones have active subscriptions though I am getting charged. The expiration date shows 2018, 2020 & 2021. Trend Micro chat person said that’s because my trial versions have expired. Well then why am I still getting charged every month? The app says I already have bought subscriptions when I try to renew it. He said there’s no way to upload documents to show that I am still getting charged. This is annoying and needs to get sorted out. 

Brand User
tm_kath

Legend

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731 Messages

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13.1K Points

1 month ago

Hi @inque_x,

Welcome to Trend Micro Home Users Community!

We do not see an active license on your account as well. Please check if you are using the same email address on your Trend Micro and Apple account. You need to use the email address on your Apple account to activate your subscription to your Mobile Security app.

To verify the charge, you may check the subscription on your iPhone and cancel it from there if it is active:

  1. Open the Settings app.
  2. Tap your name or Apple ID located at the top of the screen.
  3. Tap Subscriptions.
  4. Select the Trend Micro subscription you want to cancel.
  5. Tap Cancel Subscription.
  6. Tap Confirm.

- TM_Kath

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