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2 Messages


150 Points

Tuesday, October 5th, 2021 7:28 PM



Expiration & renewal

My subscription expired. That week I renewed it. I was charged twice. But, it was never renewed. I have been communicating with chat help forward two days trying unsuccessfully to get it to reload.  They tell me and ask me to do the same things over & over but it doesn’t work!  I’ve purchased this but they didn’t give it to me or offer a refund, or offer a working solution.  

Brand User



445 Messages


8.6K Points

2 years ago

Hi johngilbert2440,


Welcome to Trend Micro Home Users Community!


I have checked the case and found that the purchased subscription has been merge and upgraded to Trend Micro Maximum Security for 2 years and 5 devices.


Also, I have checked your account and you already have 1 device connected to it which is a Trend Micro Mobile Security. To fully activate the subscription, you may refer to the link down below.


Things to fix after running a scan (Mobile Security for Android)


Hope this helps!



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