J
Neophyte

Neophyte

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2 Messages

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150 Points

Tue, Oct 5, 2021 7:28 PM

Expiration & renewal

My subscription expired. That week I renewed it. I was charged twice. But, it was never renewed. I have been communicating with chat help forward two days trying unsuccessfully to get it to reload.  They tell me and ask me to do the same things over & over but it doesn’t work!  I’ve purchased this but they didn’t give it to me or offer a refund, or offer a working solution.  

Brand User
tm_angelo

Prodigy

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278 Messages

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5.2K Points

14 d ago

Hi johngilbert2440,

 

Welcome to Trend Micro Home Users Community!

 

I have checked the case and found that the purchased subscription has been merge and upgraded to Trend Micro Maximum Security for 2 years and 5 devices.

 

Also, I have checked your account and you already have 1 device connected to it which is a Trend Micro Mobile Security. To fully activate the subscription, you may refer to the link down below.

 

Things to fix after running a scan (Mobile Security for Android)

 

Hope this helps!

 

-TM_Angelo

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