1 Message


100 Points

Wednesday, July 3rd, 2024 11:53 PM

Cannot use app on this phone because if I turn the VPN the phone won’t work correctly

Got new phone and it won’t work if VPN is activated.

No VPN no protection.

No protection why should I continue with App?

Brand User

Trend Security Expert


92 Messages


1.9K Points

20 days ago

Hi @dpw1957 ,
Welcome to Trend Micro Online Community.
Can you provide the following please:
Mobile Phone's OS: Android or iOS?
OS Version:


Also, can you name the application involved here?
There's 2 mobile applications of Trend Micro that have VPN.
Trend Micro's Mobile Security and Trend Micro's VPN Proxy One Pro(a.k.a Public Wifi Protection in certain regions) which one are you using?

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