D
Neophyte

Neophyte

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1 Message

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100 Points

Wednesday, July 3rd, 2024 11:53 PM

Cannot use app on this phone because if I turn the VPN the phone won’t work correctly

Got new phone and it won’t work if VPN is activated.

No VPN no protection.

No protection why should I continue with App?

Brand User

Trend Security Expert

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92 Messages

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1.9K Points

20 days ago

Hi @dpw1957 ,
 
Welcome to Trend Micro Online Community.
 
Can you provide the following please:
 
Mobile Phone's OS: Android or iOS?
OS Version:

 

Also, can you name the application involved here?
 
There's 2 mobile applications of Trend Micro that have VPN.
Trend Micro's Mobile Security and Trend Micro's VPN Proxy One Pro(a.k.a Public Wifi Protection in certain regions) which one are you using?

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