1 Message


100 Points

Fri, Jul 2, 2021 7:19 AM


I find the app burns the battery and sad I have to reopen it to be protected after turning my phone off because I turn my phone off regularly.

Considering uninstalling from phone and using something else at end of subscription.




365 Messages


5.6K Points

4 m ago

Hi christopher.duggan,


Welcome to Trend Micro Home Users Community!


This is not a usual behavior of the app. May we know the following information to further assist you with this?


App version:

Device  model:

OS version:

Screenshot of the battery usage:


You may also check if there is an unwanted application on your device. Having another VPN app or antivirus on your device can also be a cause of the issue.


Here is a guide on how to check the app version and how to take a screenshot:

How to check Mobile Security for Android app version

How to take a screenshot


Awaiting your response.


- TM_Rochelle

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