C
Neophyte

Neophyte

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1 Message

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100 Points

Fri, Jul 2, 2021 7:19 AM

Average!!!

I find the app burns the battery and sad I have to reopen it to be protected after turning my phone off because I turn my phone off regularly.

Considering uninstalling from phone and using something else at end of subscription.

Average!!!

Responses

Prodigy

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331 Messages

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5K Points

1 m ago

Hi christopher.duggan,

 

Welcome to Trend Micro Home Users Community!

 

This is not a usual behavior of the app. May we know the following information to further assist you with this?

 

App version:

Device  model:

OS version:

Screenshot of the battery usage:

 

You may also check if there is an unwanted application on your device. Having another VPN app or antivirus on your device can also be a cause of the issue.

 

Here is a guide on how to check the app version and how to take a screenshot:

How to check Mobile Security for Android app version

How to take a screenshot

 

Awaiting your response.

 

- TM_Rochelle