J
Neophyte

Neophyte

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2 Messages

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120 Points

Fri, Apr 29, 2022 11:30 PM

You cannot perform this action on a system service

I'm trying to allow accessibility permissions for Trend Micro on my Samsung Galaxy S10+  but when I press on Installed Apps the message appears "you cannot perform this action on a system service"

Neophyte

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2 Messages

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120 Points

Il y a 1 m

UPDATE:

There was an application installed call "Voice Message" that was automatically blocking access to Accessibility and other apps. When I went in to look at my "default apps" "Voice Message" appeared as default for SMS app. I tried multiple times to change it, but it kept automatically changing back to "Voice Message" and then I received the message again that "you cannot perform this action on a system service".

SOLUTION:

  • Turned off Wifi, Wifi Calling, Bluetooth and put phone into Airplane Mode.
  • Went back into "default apps" and re-set the SMS app
  • Went into Accessibility - Installed Apps and turned Trend Micro Mobile Security to on
  • Went into Trend Micro - App was now linked to Accessibility
  • Went to perform scan, but have to be connected to the internet
  • Took phone off "Airplane Mode" and returned to Trend Micro and performed scan
  • Scan revealed "Voice Message" as a threat
  • Deleted "Voice Message"
  • Turned Wifi, Bluetooth etc. back on

My phone is now back to normal

(edited)

Legend

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652 Messages

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11.4K Points

Thank you for the update, jnjnangit2010

Good to know that it is working now. We'll be right here if you need more help.

 

Have a great day! 

- TM_Rochelle

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