tm_kree's profileBrand User
 Superstar

 Superstar

 • 

243 Messages

 • 

7.7K Points

Mon, Jul 20, 2020 6:42 AM

Wi-Fi Checker: Suspicious interference found on Mobile Security for Android

Wi-Fi Checker: Suspicious interference found on Mobile Security for Android


Risks Found! Suspicious interference. Your data or privacy could be at risk.

 

You encountered this message because we updated the Wi-Fi checker to boost your security. Make sure your using version 11.5.0.2691 and above to get this protection.

Update your Trend Micro Mobile Security

Make sure your Trend Micro Mobile Security is updated to the latest version:

  1. On your android device, open Google Play Store, then search for "Trend Micro Mobile Security".
  2. Tap Update, then follow the remaining instructions.
  3. After the upgrade, you may check your app version from the app.
    1. Open Mobile Security.
    2. Click Menu then tap Settings.
    3. Look for About and Tap it.

     4. Go to Wi-Fi checker > Turn-off and Turn-on.
     5. Scan again and check the result if it will be improved.
     6. If the same issue persists, please contact our Technical Support for assistance and provide the following details:

    1. Trend Micro Logs
    2. Device Information (Device Model, Operating System, & Network Connection)

 

 

 

RELATED SOLUTIONS

How to check Mobile Security for Android app version

How to generate logs (Mobile Security for Android)

 

 

 

1 Attachment

Responses

1 Message

 • 

60 Points

1 y ago

Mobile Security for Android identifies suspicious interference on my Orbi Mesh Network.

Brand User

 Superstar

 • 

456 Messages

 • 

6.9K Points

Hi, Bob.

 

Have you already tried the steps above?

 

May we know what is the version of Trend Micro installed on your Android phone? We would also appreciate it if you can send us a screenshot.

 

Awaiting for your response.

 

- Cathy