M
Neophyte

Neophyte

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1 Message

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100 Points

Tue, Apr 20, 2021 1:37 AM

When prompting for fingerprint, cannot scan and overlay is stuck

When trying to unlock apps or access settings the fingerprint prompt appears but cannot scan. The overlay will then be stuck and I have to reset my phone each time.

Very annoying

Responses

Brand User

Hustler

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98 Messages

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1.9K Points

3 m ago

Hi Shaun Chua

Welcome to Trend Micro Home Users Community. 

You are experiencing security measures on your applications because the App lock feature on your Mobile Security app is enabled. 

App lock prevents unauthorized access to your Android applications by adding security measures.

To unlock your apps kindly do the following steps: 

1. Tap the app on the App Drawer.

2. Provide either the Account Password, pattern, or PIN

If you want to disable the App lock feature kindly do the following steps: 

1. Open the Trend Micro Mobile Security App.

2. Tap Parental Controls.

3. Enter your Trend Micro Account password, then tap Unlock.

4. Tap the App Lock tab.

5. Drag the slider to the left to turn OFF the App Lock

Feel free to message us again for any clarifications. 

Thank you,
-TM_JD