S
Neophyte

Neophyte

 • 

1 Message

 • 

100 Points

Fri, Mar 18, 2022 6:49 AM

Webguard will occasionally be disabled

Webguard occasionally disable its self and show pop up to enable it. It is very nervy.

There are almost so many unusefull information from the Trend Micro App. I would have a security app that is working in the background and alerts me if something dangerous happens and nothing else.

Regards

Stefan

Brand User
tm_karr

Prodigy

 • 

222 Messages

 • 

4.2K Points

5 m ago

We apologize for all the inconveniences this has caused you, stefansieber

 

May I know what is the model of your phone and the version of Trend Micro installed? (Click here on how to check Mobile Security for Android app version). 

 

To resolve this please follow this guide: Web Guard keeps turning off (Mobile Security for Android)

 

Let us know if there is anything else we can help you with 

Regards,
TM_Kar

Neophyte

 • 

1 Message

 • 

70 Points

4 m ago

My webguard is constantly turning itself off and asking to allow permission again is very annoying is there a fix for this

Regards ten 

Brand User
tm_angelo

 Superstar

 • 

445 Messages

 • 

8.6K Points

Hi ten_89buz,

 

This happens because your device uses Power Saving Mode for power monitoring which stops or sleeps the apps running in the background to save battery. 

 

May I know if you have tried to follow the guide given above?

 

For more information, you may refer to this link below:

 

Web Guard keeps turning off on Android

 

-TM_Angelo

 

 

Need Help?

Ask the Community