R
Neophyte

Neophyte

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7 Messages

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220 Points

Tue, May 3, 2022 5:28 AM

Web guard

Web guard keeps turning off. Sometimes multiple times an hour.

Legend

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644 Messages

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11.3K Points

17日前

Hi, richardwing80!

 

Welcome to Trend Micro Home Users Community.

 

This happens because your device uses Power Saving Mode for power monitoring which stops or sleeps the apps running in the background to save battery.

 

May I know what is the model of your phone and the version of Trend Micro installed? You may refer to this link below:

 

Web Guard keeps turning off

 

Let me know if you have further questions.

 

- TM_Rochelle

Neophyte

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7 Messages

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220 Points

@tm_rochelle​ hi. It's a Samsung A52

Legend

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644 Messages

 • 

11.3K Points

Thank you, richardwing80

 

You may follow the steps below on to resolve this.

  1. On your Android device, open Smart Manager.
  2. Tap RAM, then tap Auto Run Apps.
  3. Look for Trend Micro Mobile Security from the list, then toggle the switch to ON.

Let me know how it goes. 

- TM_Rochelle

Neophyte

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7 Messages

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220 Points

Hi. Sorry but I cannot find smart manager or any auto run apps option on the phone.

Legend

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644 Messages

 • 

11.3K Points

Hi, richardwing

  1. From the Home screen, tap Apps.
  2. then Look for Smart Manager

Please go to battery settings of your phone also, go to background usage limits and add Mobile Security to the Never sleeping apps list.

 

Let us know if you need more help.

- TM_Rochelle

Neophyte

 • 

7 Messages

 • 

220 Points

I don't have that.

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