C
Neophyte

Neophyte

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2 Messages

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120 Points

Sun, May 9, 2021 3:46 PM

VPN ICON KEY MISSING

The VPN icon isn't showing on my status bar anymore yet it is ON according to my web protection. Whether it was after a windows, Samsung or Trend update I don't know. Sometimes I see it flash on but disappears immediately

Responses

Brand User

Hustler

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162 Messages

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2.9K Points

1 m ago

Hi calcwby4u,

 

Welcome to Trend Micro Home Users Community!

 

To help you on your concern, I would like to ask further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.

 

Also, please provide us the following information:

 

1. What VPN application do you use
2. On what device and its Operating System Version.
3. Exact Error Message if there's any.
4. Screenshots of the problem if possible.

 

Awaiting for your response.

 

-TM_Angelo

Neophyte

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2 Messages

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120 Points

Thank you for your response. I was chatting with Tech Services after I posted the question and found out that it is an issue that is already been brought to Samsung's attention. Seems that at their last update to S8 models there was an air and they need to correct it so we're waiting for that to happen.

Thank you
Brand User

Prodigy

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428 Messages

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4.8K Points

1 m ago

You're welcome, calcwby4u


If you need further assistance please don't hesitate to reach out to us. Thank you. 

-TM_Ann