B
Neophyte

Neophyte

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2 Messages

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120 Points

Fri, Nov 4, 2022 10:44 PM

VPN didn't t turn on.

The VPN feature keeps switching off.

Have been using TM since the 90s and love it on the PC.

Recently, noticed your mobile version have several issues.

The worse is the VPN keeps switching off.

Even when I turn it on, it's didn't start.

Neophyte

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2 Messages

 • 

120 Points

27 days ago

12.15.1 is the version of my VPN.

Always on VPN button switched on but nothing happens.

DNS is 1dot....cloud.

Phone is brand new Doogee S98 Pro

Brand User
tm_kree

Technoid

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583 Messages

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22.5K Points

25 days ago

Hi @bernardlim!

The Web Guard or VPN feature of your Mobile Security for Android keeps turning off because your device uses Power Saving Mode to save battery, which stops the running apps.


Here's how to fix it:

  1. Run a scan, then check if the Run in the Background option is available under the Insights tab.
  2. Tap Set Up, then tap Allow. This setting will allow Mobile Security to protect you even when the app is closed.

If you're still having issues? You can remove it from your phone's power-saving settings or add it to Autostart/Autolaunch apps.

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