
Neophyte
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2 Messages
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120 Points
VPN didn't t turn on.
The VPN feature keeps switching off.
Have been using TM since the 90s and love it on the PC.
Recently, noticed your mobile version have several issues.
The worse is the VPN keeps switching off.
Even when I turn it on, it's didn't start.
bernardlim
Neophyte
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2 Messages
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120 Points
11 months ago
12.15.1 is the version of my VPN.
Always on VPN button switched on but nothing happens.
DNS is 1dot....cloud.
Phone is brand new Doogee S98 Pro
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tm_kree
Trend Security Expert
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784 Messages
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31.4K Points
11 months ago
Hi @bernardlim!
The Web Guard or VPN feature of your Mobile Security for Android keeps turning off because your device uses Power Saving Mode to save battery, which stops the running apps.
Here's how to fix it:
If you're still having issues? You can remove it from your phone's power-saving settings or add it to Autostart/Autolaunch apps.
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