J
Neophyte

Neophyte

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1 Message

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100 Points

Wed, Apr 6, 2022 6:09 PM

VPN 🗝️ NOT STAYING OPEN

THE VPN 🗝️ NOT STAYING OPEN EVERY TIME THE APPS ARE RUNNING IN THE BACKGROUND I want to know why that is always going on and happening when it's supposed everything on my phone 

Legend

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736 Messages

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13.1K Points

4分前

Hi jeancrenshaw537,


Can you please provide more information on this concern?

 

1. Phone Model:

2. Mobile Security Version - to check: Tap the three dots > Settings > About

 

If Web Guard is turning off can you try the steps provided in this guide:

 

Web Guard keeps turning off

 

- TM_Rochelle

Neophyte

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2 Messages

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140 Points

4分前

My VPN is doing the same thing that the jeancrenshaw537 problem is. Please help as I have noticed other files have disappeared. Hell, a few years bought in advance, shit. Help.... 

Brand User
tm_cathy

 Superstar

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576 Messages

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9.3K Points

Hi, srcu66!

 

Please try to check if your device uses Power Saving Mode to save battery, which stops the running apps.

 

Also, please try to go to the Battery settings. Go to background usage limits and add Mobile Security to the Never sleeping apps list.

 

- TM_Cathy

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