N
Neophyte

Neophyte

 • 

1 Message

 • 

100 Points

Tue, Jun 28, 2022 11:39 PM

Closed

Resolved

up when setting permissions for samsung s22 ultra. It goes to accessibility. not permission.

 up when setting permissions for samsung s22 ultra. It goes to accessibility. not permission. therefore can't turn on features 

Brand User
tm_kim

Legend

 • 

682 Messages

 • 

10.1K Points

5 months ago

Hi, nlowe316.

 

Welcome to Trend Micro Community!

 

The Web Guard feature of your Mobile Security for Android keeps turning off because your device uses Power Saving Mode to save battery, which stops the running apps. 

 

Here's how to fix it:

  1. Update your Mobile Security app
  2. Run a scan, then check if the Run in the Background option is available under the Insights tab.
  3. Tap Set Up, then tap Allow. This setting will allow the Mobile Security to protect you even when the app is closed.

If you are still having issues, kindly check the Autostart settings on your phone:

  1. On your Android device, open Smart Manager.
  2. Tap RAM, then tap Auto Run Apps.
  3. Look for Trend Micro Mobile Security from the list, then toggle the switch to ON.

 

- TM_Kim

 

 

Need Help?

Ask the Community
Loading...