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Neophyte

Neophyte

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2 Messages

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130 Points

Sun, Jul 25, 2021 10:01 AM

Unlock phone after deleting it from the secured device list

Hi, I have a big problem. I locked the Samsung Galaxy S8 phone by accident. To unlock it, I removed the phone from the secured device list. Now I can't unlock the phone with my password . What to do?

Responses

Prodigy

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347 Messages

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5.3K Points

2 m ago

Hi, dirk!

 

Welcome to the Trend Micro Home Users Community! 

 

You may follow the steps provided on the link below on how to unlock your device: 

 

How to unlock my mobile device locked by Trend Micro

 

If that didn't work, you may uninstall the Mobile Security by using the Safe Mode feature of Samsung. Here's how: 

 

Power on your phone in Safe Mode

 

Hope this helps. Let me know if you have more questions.

 

- TM_Rochelle

Neophyte

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2 Messages

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130 Points

2 m ago

Many thanks. in save mode I was able to uninstall Mobile Security.

Brand User

Prodigy

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471 Messages

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5.9K Points

Hi, dirk.

 

You're welcome! In case you need further assistance, please let us know.

 

- TM_Kim