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120 Points

Wed, Sep 21, 2016 7:50 PM

Closed

Unable to locate/lock with Lost Device Protection

I have lost an Android mobile phone whilst on holiday. Possibly it has been stolen. I have tried to use the Lost Device Protection to locate/lock/alarm the phone however without success. I have received the following message: "Unable to perform your request because the network connection is currently unavailable on this mobile device. Please try again later.(93002019)." Is there a way to ensure that the phone is locked/wiped when it next connects to the network?