L
Neophyte

Neophyte

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1 Message

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100 Points

Thu, Apr 1, 2021 8:13 PM

Trend On android Shuts down

Trend shuts down real nuisance. Considering uninstall. Renew cost me 2 days. Fix please.

Responses

Brand User

Hustler

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92 Messages

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1.8K Points

3 m ago

Hi, leslolli

Welcome to Trend Micro Home Users Community. 

May I know if you encounter any error messages about your Trend Micro Security program? Possible there are remnants that should be removed first before re-installing the new program. 

After uninstalling your Trend Micro Maximum Security, kindly run the remnant tool remover by accessing the link below: 
Use Trend Micro Remnant File Remover Tool

After running it successfully, kindly try to reinstall the program again. 
Install Trend Micro Maximum Security

Feel free to contact us again for updates and clarifications.

Thank you,
-TM_JD 

Brand User

Hustler

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92 Messages

 • 

1.8K Points

2 m ago

Hi, leslolli

To reinstall your Trend Micro Mobile Security kindly do these  steps:

To install it on your Mobile phone, you may follow this step:

1. Go to Playstore (Android) 

2. Search for Trend Micro Mobile Security

3. Click Install

 

Once you're done installing it, You may follow these steps to activate the subscription:

 

1. Open the Mobile Security App

2. Go to the Setting of the App

3. Tap 'Set-up an Account' then sign your Trend Micro Account

Feel free to message us again for clarifications. 

Thank you
-TM_JD