B
Neophyte

Neophyte

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3 Messages

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170 Points

Sun, Jul 10, 2022 1:03 AM

Closed

TM popups and horrible sound interrupting videos

All notifications are off. android doesnt seem to have your mute button. automatic scans and updates are off..I update manually..Highly annoying to be enjoying a video, and TM popup+horrible sound comes over the top of it. To add insult to injury, a TM menu comes over the top of the video sometimes, again with that horrible sound..I uninstalled, reinstalled, sorted those settings out, to no avail.

I know TM is protecting my device..to be told every five minutes though?? Aha, a hidden setting? Easy in windows...you have control panels, registry hacks...comand line abilities..android (8.1.0)? .nah. Oh, mid-1087 tablet

Brand User
tm_kim

Legend

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682 Messages

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10.1K Points

Il y a 3 m

Hi! Let us further check this, billshaw45.

 

Can you provide the details below, please?

  1. Trend Micro version:
  2. Exact model of your device:
  3. If you can send us screenshots of the pop-up messages you are getting, that would be better.

You can also try to turn off the notifications by following the steps below:

  1. Open the Trend Micro Mobile Security app.
  2. Tap the 3-dot icon then select Settings.
  3. On the Settings, look for "Display the app icon on the status bar", make sure it's unchecked.
  4. Tap OK.

Let us know if you need further assistance.

 

- TM_Kim

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