G
Neophyte

Neophyte

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1 Message

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100 Points

Sat, Feb 20, 2021 9:38 PM

This feature has been turned off because it slows down your phone

I got a new phone, and set up trend micro security. I am not able to give permission for web guard, and have turned off the battery saver, so I am not receiving the full security

Responses

Brand User

Legend

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739 Messages

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10.2K Points

5 m ago

Hi georgia.garcia26,

 

Welcome to the Trend Micro Home Users Community!

 

May we know more details about your device so we can help verify this issue?

 

Please also provide us the following information:

 

1. Phone model

2. Android Version

3. Exact Error message if any, for the experienced slowness on the device

4. Mobile Security version

 

The version can be verified by opening Mobile Security > Tap 3 dots > Settings > About

 

- TM_Reine

 

Neophyte

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1 Message

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70 Points

5 m ago

I've got the same thing going on

Neophyte

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2 Messages

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40 Points

5 m ago

I WANT TO UNSUBSCRIBE PLEASE!!!!!