R
Neophyte

Neophyte

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2 Messages

 • 

120 Points

Tuesday, May 16th, 2023 11:07 PM

The Micro keeps turning off bluetooth.

The app keeps turning off bluetooth 

Neophyte

 • 

2 Messages

 • 

120 Points

18 days ago

The app is turning off the bluetooth. 

Brand User
tm_carlo

Trend Security Expert

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28 Messages

 • 

650 Points

Hi @rev8888ssss​,

Welcome to Trend Micro Users Community!

A possible reason is that the phone's Battery Saver or Power Saving Mode is turned on, Kindly try to turn it off by following the steps below: 

  1. Open your phone's Settings app.
  2. Tap Battery, and then Battery Saver.

If it's turned on, kindly turn it off, then observe if the Bluetooth connection disconnects.

Also, can you Check if your Trend Micro Mobile Security is on the latest version? If not, please try to Update Trend Micro Mobile Security 

Hope this helps!

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