T
Neophyte

Neophyte

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2 Messages

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120 Points

Mon, Nov 15, 2021 9:05 AM

Still wanting money at end of trial period, after deducting funds

Renewed subscription ( yearly subscription already paid) still telling me that I have to pay to unlock all the features. 

Brand User
tm_cathy

 Superstar

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536 Messages

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8.5K Points

2 m ago

Hi, trev.treloar64!

 

Please try to follow the steps below to reactivate your subscription:

  1. Open your Trend Micro app
  2. Go to Settings
  3. On Settings, sign out your Trend Micro account. 
  4. Go back to Settings then tap "Set up account" to sign in your Trend Micro account.

Hope this helps.

 

- TM_Cathy

Neophyte

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2 Messages

 • 

120 Points

Thanks     @tm_cathy 

Unfortunately your suggestion didn't work. 

Might have to try ringing Trend .

Thanks for your assistance. 

Brand User
tm_kim

 Superstar

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574 Messages

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8K Points

Hi, trev.treloar64.

 

You can check other ways on how you can reactivate your subscription on the link below:

 

How to activate Mobile Security for Android

 

If you need further assistance, please let us know or you can contact us on our other support channels.

 

- TM_Kim

 

 

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