Still wanting money at end of trial period, after deducting funds

Renewed subscription ( yearly subscription already paid) still telling me that I have to pay to unlock all the features.

Responses

tm_cathy

Superstar

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576 Messages

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9.3K Points

2 years ago

Hi, trev.treloar64!

Please try to follow the steps below to reactivate your subscription:

Open your Trend Micro app
Go to Settings
On Settings, sign out your Trend Micro account.
Go back to Settings then tap "Set up account" to sign in your Trend Micro account.

Hope this helps.

- TM_Cathy

2

0

T

trevtreloar64

Neophyte

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2 Messages

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120 Points

Thanks @tm_cathy

Unfortunately your suggestion didn't work.

Might have to try ringing Trend .

Thanks for your assistance.

2 years ago

0

tm_kim

Legend

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682 Messages

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10.1K Points

Hi, trev.treloar64.

You can check other ways on how you can reactivate your subscription on the link below:

How to activate Mobile Security for Android

If you need further assistance, please let us know or you can contact us on our other support channels.

- TM_Kim

2 years ago

0

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trevtreloar64

Still wanting money at end of trial period, after deducting funds

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trevtreloar64

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