rroulin's profile
Neophyte

Neophyte

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5 Messages

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170 Points

Tue, Aug 31, 2021 1:36 PM

Closed

Remove message

I want to remove "The message that is displayed" but i don't find where I have to modify the parameters.

I want to upload the printscreen but I cannot

Brand User
tm_angelo

 Superstar

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335 Messages

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6.4K Points

3 m ago

Hi rroulin,

 

Welcome to Trend Micro Home Users Community.

 

To help you on your concern, I would like to ask further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.

 

Also, please provide us the following information:


1. On what device and its Operating System Version.
2. Screenshots of the problem if possible.

3 Trend Micro Version

 

To send a screenshot you can refer to the link below on how to upload it.

 

How to take a screenshot to send to Trend Micro Technical Support

 

Awaiting for your response.

 

-TM_Angelo

Neophyte

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5 Messages

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170 Points

3 m ago

Hi Angelo,

I have not see that the mail was not sendet (response on your message not possible (mail-address)).

Roland

I use samsung A7

2018) 

Brand User
tm_cathy

 Superstar

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520 Messages

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8.2K Points

Hi, r.roulin.

 

To remove that message, you may follow these steps below:

  1. Open Trend Micro app.
  2. Go to Settings.
  3. Under Application, uncheck "Display the app icon on the status bar".
  4. Tap OK.

Hope this helps.

 

-TM_Cathy

Neophyte

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5 Messages

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170 Points

Hi Cathy

Thanks, but this don't solve my "problem".

If I change the setting, then also the Icon disappears, so I don't have the info that "TrendMicro" is activated.  

Have a nice weekend

Roland

Brand User
tm_cathy

 Superstar

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520 Messages

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8.2K Points

Thank you for your response, r.roulin.

 

We don't have an option to retain the icon only. If you uncheck "Display the app icon on the status bar" from settings, Trend Micro will still run in the background.

 

- TM_Cathy

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